Cloud recording showing no permission

Forum|Forum|2 years ago
July 9, 2023
4 replies
1 view

My cloud recording kept showing "no permission".

I have adjusted all the settings to the best of my knowledge and it's still showing no permission from everyone with the link.

Recordings

R

rn-zm

Community Manager

Hi @AdekolaOgundare welcome to the community! Are you able to access your Recording Management as an Owner or Admin at https://zoom.us/recording/management?

If you're not able to access this, I would suggest checking the following account settings within your Zoom Account as the Owner, go to https://zoom.us/account/setting --> Recording Tab --> disable "Prevent hosts from accessing their cloud recordings"

Let me know if that setting was enabled? And if disabling helps you access the recording! 🙂

J

jodicarlton

Newcomer

I am having the same problem sharing cloud recordings. This setting was not enabled. The attached screenshots are messages from two different individuals regarding two different recordings. I have shared the link to the recording with one. The other was invited through giving their email access. Please help!

R

rn-zm

Community Manager

Hi @jodicarlton welcome to the community! May I ask, were you the host of the recording? I see you mentioning you're sharing a share link with your participants after the meeting?

Are you sharing the recording by going to https://zoom.us/recording clicking into your recording topic and clicking 'share'?

J

jodicarlton

Newcomer

Yes, I am the host.

I have shared through clicking the link as you mentioned above, but also through inviting a specific email. Neither worked.