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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Cloud recording plan expired

Vayaskirra
Newcomer
Newcomer

‎2023-03-26 05:15 PM

So I am a student and have been watching recordings that teachers record for us for almost 2 years. Now all of a sudden I cant watch any videos and it tells me my cloud plan expired. Help q.q

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4 REPLIES 4

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-01 08:25 AM

Hi @Vayaskirra , if your plan expired, you won't be able to view previous cloud recordings until your subscription is renewed. 

 

https://support.zoom.us/hc/en-us/articles/360060231472

 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
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everest55
Newcomer
Newcomer
In response to Bri

‎2024-11-18 05:58 AM

Hi, I am  wondering as I have the same problem as @Vayaskirra. It was somebody's subscription, so if I buy some kind of subscription, will it still work for me?

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willjoe2442
Contributor I
Contributor I

‎2023-05-02 02:00 AM

In the navigation menu, click Recordings. At the top right, you will see a Trash icon if there are any cloud recordings in the trash. Click the icon to see any deleted cloud recordings. Click Recover on the right to retrieve the recording.

 

Regards,

Will

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everest55
Newcomer
Newcomer

‎2024-11-18 05:51 AM

Hi, has it worked after you  got a new subscription. I am  wondering as I have the same problem because I did not have any  subscription but somebody has it.

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