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Newcomer
Vayaskirra
Newcomer
March 27, 2023
Question

Cloud recording plan expired

  • March 27, 2023
  • 3 replies
  • 0 views

So I am a student and have been watching recordings that teachers record for us for almost 2 years. Now all of a sudden I cant watch any videos and it tells me my cloud plan expired. Help q.q

    3 replies

    Bri
    Community Manager
    Bri
    Community Manager
    May 1, 2023

    Hi @Vayaskirra , if your plan expired, you won't be able to view previous cloud recordings until your subscription is renewed. 

     

    https://support.zoom.us/hc/en-us/articles/360060231472

     

    E
    Newcomer
    everest55
    Newcomer
    November 18, 2024

    Hi, I am  wondering as I have the same problem as @Vayaskirra. It was somebody's subscription, so if I buy some kind of subscription, will it still work for me?

    W
    Newcomer
    willjoe2442
    Newcomer
    May 2, 2023

    In the navigation menu, click Recordings. At the top right, you will see a Trash icon if there are any cloud recordings in the trash. Click the icon to see any deleted cloud recordings. Click Recover on the right to retrieve the recording.

     

    Regards,

    Will

    E
    Newcomer
    everest55
    Newcomer
    November 18, 2024

    Hi, has it worked after you  got a new subscription. I am  wondering as I have the same problem because I did not have any  subscription but somebody has it.

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