Cloud recording only recorded 5 seconds of meeting

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When the meeting was set up in zoom we chose to record to the cloud. When we went to retrieve the recording, there was only 5seconds of video. Not sure what happened but it appears to have happened again today with another meeting. Any way to retrieve the recording? Any ideas why the recording was incomplete? We are not near our storage limit.

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!