cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Effective immediately, customers with subscription plans greater than $10 USD/month may receive live chat support. Sign in and visit our contact page to view your support options.

  • Starting February 1, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

Cloud recording lost due to subscription expired

TrungNguyen
Newcomer
Newcomer

‎2022-08-02 05:57 PM

The cloud recording disappeared due to my plan was expired.

 

How could i recover these file? If I renew my subscription, Could i have it back?

 

Many thanks

4 REPLIES 4

Bort
Zoom Employee
Zoom Employee

‎2022-08-02 07:04 PM

Yes, if you renew your subscription, you will gain access to your cloud recordings again. 

Smartsuccess
Newcomer
Newcomer
In response to Bort

‎2022-11-07 06:52 AM

Thank you so much for this info.

I have an important recorded programme on Zoom. I hope I'll get it back immediately I subscribe again

0 Likes

Sanatarisa
Newcomer
Newcomer
In response to Bort

‎2022-11-18 02:38 AM

You know, I didn't know if I need to subscribe to use the cloud in zoom. I recorded an important meeting, but I can't find it because I am not paid, subscriber.  Do you have any idea how to get them 😞

0 Likes

willjoe
Explorer
Explorer

‎2022-08-02 09:51 PM

How do I retrieve recordings from the cloud?
How to recover a deleted cloud recording
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Recordings.
  3. If there are any cloud recordings in the trash, you will see a Trash icon at the top right.
  4. Click Recover on the right to retrieve the recording.
  5. Click Recover again to confirm.

 

Regards,

Will

0 Likes