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T
Newcomer
TrungNguyen
Newcomer
August 3, 2022
Question

Cloud recording lost due to subscription expired

  • August 3, 2022
  • 2 replies
  • 3 views

The cloud recording disappeared due to my plan was expired.

 

How could i recover these file? If I renew my subscription, Could i have it back?

 

Many thanks

      2 replies

      Bort
      Employee
      Bort
      Employee
      August 3, 2022

      Yes, if you renew your subscription, you will gain access to your cloud recordings again. 

        S
        Newcomer
        Sanatarisa
        Newcomer
        November 18, 2022

        You know, I didn't know if I need to subscribe to use the cloud in zoom. I recorded an important meeting, but I can't find it because I am not paid, subscriber.  Do you have any idea how to get them 😞

        W
        Newcomer
        willjoe
        Newcomer
        August 3, 2022
        How do I retrieve recordings from the cloud?
        How to recover a deleted cloud recording
        1. Sign in to the Zoom web portal.
        2. In the navigation menu, click Recordings.
        3. If there are any cloud recordings in the trash, you will see a Trash icon at the top right.
        4. Click Recover on the right to retrieve the recording.
        5. Click Recover again to confirm.

         

        Regards,

        Will

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