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Cloud recording is disabled even if I have full capacity of storage

vichitrakrishna
Newcomer
Newcomer

‎2023-07-06 09:10 PM

I am a Pro user which means that I should have 5GB of cloud storage as per current plans and pricing.

However in my profile one error is constantly showing that "Cloud Recording has been disabled. Delete existing recordings or purchase additional storage to continue to record, starting at $10/month. Buy Now".

Before few days we were able to record only upto 1 GB or less size meeting. 

Can anybody tell why this is happening?

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Calvo
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2023-07-07 01:06 AM

Hi

I would recommend you to open a support case here, the support team will make sure that your storrage allocation is correct as well as they can check your user profile in odrder to make sure that there are no other issues.

 

Let's be realistic. Let's do the impossible!
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