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Newcomer
consultorasa
Newcomer
October 20, 2021
Question

Cloud recording in HD

  • October 20, 2021
  • 2 replies
  • 0 views

Hi, how are you?

I would like to download my meetings in HD (720p), its possible?

whenever I download the file, it comes in a very low resolution, even when I record in HD

Thank you

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 20, 2021

    Hi @consultorasa 

     

    Cloud Recordings in HD are only possible if you have HD enabled on your account.

     

    https://support.zoom.us/hc/en-us/articles/207347086-Group-HD

    C
    Newcomer
    consultorasaAuthor
    Newcomer
    October 20, 2021

    Ok, but how i can do it?

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 20, 2021

    What type of account do you have?

    C
    Newcomer
    consultorasaAuthor
    Newcomer
    October 20, 2021

    i have a pro account

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