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Cloud Recording

Ejadah
Newcomer
Newcomer

‎2023-01-31 12:40 AM

I'm facing a problem with cloud recording, a message from the system "Cloud recording has been disabled for your account. Contact your account admin for more information."

what should I do to resolve this?
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2 REPLIES 2

kjhartma
Community Champion | Customer
Community Champion | Customer

‎2023-01-31 10:18 AM

Sounds like cloud recording is turned off by your admins.  I would contact your IT staff and see what they say.

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sachinzoom
Community Champion | Employee
Community Champion | Employee

‎2023-02-01 12:07 AM - edited ‎2023-02-01 12:07 AM

Hello Ejadah,

 

Please send this link to your account admin to so they can enable cloud recording for you:

 

https://support.zoom.us/hc/en-us/articles/360060231472-Enabling-cloud-recording

 

If this helps, please accept the answer as an accepted solution.

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