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Newcomer
UlianaTsukanova
Newcomer
March 24, 2023
Solved

Cloud Recording

  • March 24, 2023
  • 2 replies
  • 2 views

Hello everyone!

I have a problem with finding the cloud recording. The meeting was scheduled by another person, I was invited, and they made me a co-host. Then I wanted to record the meeting and was suggested two options (computer or cloud) and chose Zoom Cloud option. However, my account is Basic Plan, so I don't see this recording in my Zoom portal, even though I was offered this option. Is there a chance the recording is in the main host's portal? Or did it just disappear?

Thank you!

    Best answer by Bri

    Hi @UlianaTsukanova , and welcome to the Zoom Community! Please check with the main host to retrieve the recording

    2 replies

    Bri
    Community Manager
    BriAnswer
    Community Manager
    March 24, 2023

    Hi @UlianaTsukanova , and welcome to the Zoom Community! Please check with the main host to retrieve the recording

      O
      Newcomer
      OCJ
      Newcomer
      April 25, 2023

      Hi we had the same issue. I did check with the owner of the account. She doesnt see our recoding with the rest of the cloud recordings.

      Any suggestions?
      Many thanks

      E
      Newcomer
      Efser
      Newcomer
      June 5, 2024

      I'm sorry to hear that! You could try having the original host submit a request to Zoom Support to see if the recording could be located that way 


      Hi Bri,

       

      I have a similar problem.

      I have a problem with finding the cloud recording. The meeting was scheduled by another person, but he made me host. Then I wanted to record the meeting and was suggested two options (computer or cloud) and chose Zoom Cloud option. However, my account is Basic Plan, so I don't see this recording in my Zoom portal, even though I was offered this option. I need to find this video since it was my thesis defense that should be posted to the institute. Otherwise I'm in a very difficult position. Could you please help me retrieving the recording?

       

      I tried to submit a ticket but got an email telling "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."

       

      Could you please help?

      E
      Newcomer
      evie3
      Newcomer
      May 3, 2023

      I am also facing this problem and have submitted a request to Zoom support. However, the support team only replied to me that they are unable to respond to my open ticket at this time.

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