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Cloud Recording is useless. When I tried to share the link, it led to error 400 Bad Request

SFSolEng
Newcomer
Newcomer

‎2024-04-20 02:10 PM

I had a zoom session yesterday that I recorded to the Cloud. After processing, I got the shareable link so that recipients with the link can view the recording. I was alerted that it resulted to a 400 Error Bad Request. I tried to copy and paste the url in a browser and got the same error even if I am logged in to my zoom account. I tried to use the chat to submit a ticket to support, but the chat does not have a way to submit online to support. The only other option was to do a live chat with a support agent, which my plan does not include.

 

That is just poor customer service, IMO. Who configured this support process that does not allow submitting a ticket online instead of a live chat? It's definitely not urgent and I and just download the file, then upload to youtube, but that just means I am not able to take full advantage of my paid plan, right? 

 

Next time I won't ever use the Cloud recording feature. And I might just consider using the unpaid version of zoom...

 

Topics:
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2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2024-04-22 04:37 PM

Welcome to the Zoom Community, @SFSolEng.

 

There is some information in this Zoom Support article about sharing Cloud recordings which might be helpful to you:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067567 

 

If you are unable to get the link working, you should be able to enter a support ticket.  Log into the Zoom Web Portal (https://zoom.us) then over to https://support.zoom.com/hc/en/my-requests?id=request_list.  Then locate the blue "Submit a request" button".  (This assumes you are still a Licensed/Paid user; support tickets are not enabled for Basic/free accounts.)

Ray_Harwood_0-1713828802451.png

 

 


Ray -- check out the GoodClix website or the Z-SPAN website.
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Soheil-9
Newcomer
Newcomer

‎2024-08-09 05:22 PM

This problem with bad link for the recorded content appears to be a new phenomena. We have been using the cloud recording and sharing the link for the last four years with no problem! I just had a similar problem yesterday. It seems to be an intermittent problem. The same link works, and then once I try the same link it does not work. I think Zoom developers need to address this!