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2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

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Cloud Recording Recovery

timmynimmy84
Newcomer
Newcomer

We allowed our organization's licensing to expire as we have migrated to another conferencing solution.  I was just informed by one of our employees that they had 5 hours of training videos located on our account in cloud recordings.  Our account expired last month.  Is there any way to recover those videos without paying for another year of Zoom?  PLEASE HELP!

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