Cloud Recording Quality

[ak9898]

Hi all, 

I've upgraded my account to a Zoom pro account and enabled HD settings for video recording. The recordings are still in 360p and not 720p as Zoom said they should be. Can you help me troubleshoot this?

[Ray_Harwood]

Welcome to the Zoom Community, @ak9898.

Please refer to this Zoom Support article on "Resolution of Recorded Video":

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421

And also this article on "Enabling HD video for Zoom Meetings", which you might already have followed, but be aware of the full article's details:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166 

If you have more questions, please provide details of how the recording was made and some of the relevant circumstances of the meeting, as suggested in the two referenced articles.