Closed Captioning missing from first half of meeting

[srivera]

We have monthly meetings that last between 2 - 4 hours. Last meeting (in December) the WEBVTT file contained the full meeting, with the first line showing time of 0:00:00.000 and the last line showing 2:05:20.00. This month (in February) the WEBVTT file has a starting point of 1:25:06.000. I have the full meeting recorded to the cloud and the video and audio files are all complete but this VTT file seems to be missing the first half of the meeting.

Also, the chat log shows a chat message was sent to the whole group at 4:29:40 but the meeting was only 3:15 long so maybe there was an issue with the Zoom cloud recording or maybe this is indicative of another issue.

Regardless, does anyone know if there is any way to get the the transcript from the first hour and 25 minutes of the meeting?