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Clients can't record on a Mac - Zoom says they need to ask permission (even after I've granted it)

SarahYip1111
Newcomer
Newcomer

‎2021-09-01 06:47 PM

During calls, I allow clients to record to their computer as local files. This works fine if they have a PC but not if they have a Mac. Zoom says they need to ask the host for permission, however even after I grant this permission, the message keeps popping up. Only noticed this glitch in the past 1-2 weeks. Anyone got any suggestions? Thank you. 

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2021-10-01 10:01 AM

Hi @SarahYip1111, Welcome to the Zoom Community!

 

I see that it has been a bit since you were experiencing this issue. Are you still being asked to provide permission for your clients? If so, please let me know and I will do my best to get you the support you need asap 🙂

 

Thanks!

Zoom Moderator

-CA


Carla (she/her/hers)
Zoom Community Team
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