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UoPAdmin
Newcomer
UoPAdmin
Newcomer
September 8, 2021
Question

Client needs a better "update available"

  • September 8, 2021
  • 1 reply
  • 2 views

Hey There Zoomies

 

I notice lately that sometimes the client says there is an update available, however it is still intermittent.

 

Most of the time, the message comes up after I press the "check for updates" button.

 

As the system is going to be relying on users having a client less than six months old from November, can this facility be looked at and made more robust (Windows and Mac Clients) please

    1 reply

    Bort
    Employee
    Bort
    Employee
    September 8, 2021

    Hi @UoPAdmin 

    Most desktop client releases are set as a manual update, meaning the user must check for and agree to updates. Occasionally, we will set a release as a prompted update, meaning we will proactively let the user know there is a specific update available. This happens once or twice a year, and are usually for a larger security issue. 

    You can certainly submit your comment as product feedback, through our Zoom Feedback form, which is the official way to share any feedback or feature requests with the Zoom team. Thanks!

      W
      Newcomer
      WWLL-Zoom-Admin
      Newcomer
      October 1, 2021

      I have a related question.  The email announcing the 9-month policy sent on August 31 included the following:

       

       Starting in September, we will introduce a prompted update to help customers update to the latest version of the Zoom client. If you have prompted updates turned off for your organization, you will not see the prompt.

       

      I'm not quite sure what this says is going to happen.  Speaking with a few of my participants, some have seen prompts to update recently (the prompts suggested, but did not force an upgrade).  Other participants have not.  None of them were running the very latest release, but I suspect (am not certain) that those who received the prompt were further out of date than those who did not. 

       

      Two specific questions:

      1. Am I correct in the last paragraph?

      2. Will participants with clients older than 5.5.0 (the minimum release needed on 11/1/21) be prompted to update prior to 11/1?  How much prior?

       

      Many thanks.

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