Classic View gone with 5.17.5? | Community
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Explorer
HighTrails
Explorer
January 29, 2024
Question

Classic View gone with 5.17.5?

  • January 29, 2024
  • 3 replies
  • 8 views

Hello all, I just updated to 5.17.5 and now classic view for shared whiteboard seems to be gone.  The first session with a client I had, I spotted a message asking me if I wanted to use Classic View and it switched back to what I'm familiar with in terms of the pen, eraser, etc. icons.  I have never seen this new version of View and don't like it and now that message asking if I want to use Classic View is gone.  I've gone through some help articles and apparently, this new view isn't necessarily new since the articles discuss how to make Classic View default in account management settings.  I checked and it is locked to Classic View so I'm wondering if defaulting now to this new view mode despite having Classic marked as default in the settings is a bug.  Anyone experiencing this?

    3 replies

    W
    Newcomer
    WHarris
    Newcomer
    January 30, 2024

    Yes! Help, Help.  The new whiteboard is NOT user friendly, nor could I find a tutorial.  I like the prior/classic view.  I experienced exactly what you said above.

      J
      Employee
      Jennife
      Employee
      January 30, 2024

      hi @HighTrails @WHarris 

      Please go to the web settings page and find this option, uncheck "Use Whiteboard by default if available", then you can use the classic view by default.

       

        D
        Newcomer
        dpchase84
        Newcomer
        January 30, 2024

         

        I am super grateful for your help, I was suffering using the unfriendly whiteboard.

          H
          Explorer
          HighTrailsAuthor
          Explorer
          January 30, 2024

          Thanks.  I had a ticket created and the agent told me to go to web settings, Whiteboard, and then disable the "enable in-meeting whiteboard".    That worked.  But now I'm wondering about your method as I see the "Use Whiteboard by default if available" under Meetings is still ticked.  Is that OK?  Should both be disabled?  Does it matter or one preferred?

           

          Also, I want to tell Zoom that this is the FIRST time something like this has happened to me.  I've using Zoom for 3 years now with many updates.  What caused this to happen??  It was quite distressing the update happened right before I had several meetings and the new whiteboard interface is very difficult to figure out and navigate the pen options etc.  Much poorer layout than the old classic version.  I also hope Zoom will retain the classic option moving forward!

            J
            Newcomer
            Julie13Myers
            Newcomer
            January 31, 2024

            COMPLETELY AGREE! I am in the same frustrating situation 😕😕

             

            My problem is that I CAN'T get back to the classic version. 

            H
            Explorer
            HighTrailsAuthor
            Explorer
            February 7, 2024

            Did you try the instructions they gave me that worked for me?  I got it back , thank goodness!  This shouldn't have happened in the first place.  There have been dozens of software updates over the years I've used ZOom and this is the first time it caused disappearance of classic whiteboard.

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