Citrix DaaS - Webcam not working / Zoom Plugin Not Connecting | Community
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Newcomer
ZeshanB
Newcomer
June 2, 2022
Question

Citrix DaaS - Webcam not working / Zoom Plugin Not Connecting

  • June 2, 2022
  • 2 replies
  • 0 views

Hello,

 

We are trying to setup Zoom on our Citrix VDA. I have followed the instructions outlined in the articles and forums I could find:

- Verified app protection isn't on

- Using the installed Workspace app

- The version of the Zoom VDI install and the plug-in are the same (5.10.21113)

- The Citrix VDA we are using is ver 2203 on a Windows 10 multi-session system

 

There are two symptoms that we are noticing:

1- No Cameras detected by Zoom in the VDA

-- Cameras work in Teams / Google Meet in the VDA

2- Zoom does not see plug-in

-- On VDA Zoom shows "Plugin missing"

-- On the endpoint Zoom shows "Zoom is not connected"

 

We have tried uninstalling / re-installing the Zoom client on both the VDA and the endpoint and have tried it from multiple endpoints with the same symptom.

 

Would anyone have any suggestions on where to look next for further troubleshooting?

 

Thanks in advanced.

    2 replies

    0
    Newcomer
    0x4b55
    Newcomer
    July 27, 2022

    Configuring the Citrix virtual channel allow list policy – Zoom Support  ? solved our Problem

    A
    Newcomer
    alozzy
    Newcomer
    March 22, 2023

    I was having the exact same issue. I checked the Citrix policies and the "virtual channel allow list" setting in Citrix Cloud (for DaaS) defaults to "disabled".

     

    Anyways, I tried explicitly enabling that setting and then adding the EXE paths listed in the Zoom article:

     

    https://support.zoom.us/hc/en-us/articles/4412351225101-Configuring-the-Citrix-virtual-channel-allow-list-policy-for-Zoom

     

    ZOOMHDX,C:\Program Files (x86)\ZoomVDI\bin\Zoom.exe,C:\Program Files (x86)\ZoomVDI\bin\ZoomVDITool.exe
    ZOOMHDC,C:\Program Files (x86)\ZoomVDI\bin\Zoom.exe
    ZOOMHDA,C:\Program Files (x86)\ZoomVDI\bin\Zoom.exe
    ZOOMHDS,C:\Program Files (x86)\ZoomVDI\bin\Zoom.exe
    ZOOMHDV,C:\Program Files (x86)\ZoomVDI\bin\Zoom.exe
    ZOOMPHX,C:\Program Files (x86)\ZoomVDI\bin\Zoom.exe
    ZOOMCCX,C:\Program Files (x86)\ZoomVDI\bin\Zoom.exe
    ZOOMCCA,C:\Program Files (x86)\ZoomVDI\bin\Zoom.exe
    ZOOMAUS,C:\Program Files (x86)\ZoomVDI\bin\Zoom.exe,C:\Program Files (x86)\ZoomVDI\bin\ZoomVDITool.exe

     

    That worked! So, it would seem that this is a Citrix bug and that it's no longer possible to disable that feature (which is supposed to allow all virtual channels) and that the "virtual channel allow list" setting must be enabled and list all third party virtual channels.

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