Chinese users unable to enter meetings | Community
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jeridawnm
Newcomer
April 13, 2023
Solved

Chinese users unable to enter meetings

  • April 13, 2023
  • 17 replies
  • 3 views

Hello.  I tutor Chinese children daily.  Yesterday and today, several students have been unable to enter the meetings.  One parent sent the error code 13215.  Has something happened that I am unaware of?  I can still enter meetings fine on my end (USA).  Any solutions?

      Best answer by ZoomVA

      To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting. 

      17 replies

      C
      Newcomer
      CathyWL
      Newcomer
      September 7, 2023

      I had  the same issue , I am a paid zoom user,  it keeps for week 

       

        S
        Newcomer
        SSUO
        Newcomer
        September 7, 2023

        Hi, I'm experiencing the same issue.  Any solutions?  Thanks

         

        ZoomVA
        Community Manager
        ZoomVAAnswer
        Community Manager
        September 7, 2023

        To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting. 

        C
        Newcomer
        CoachLucy
        Newcomer
        September 20, 2023

        "In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting. "

         

        Can you help me understand this sentence? I understood it as this: as long as one of the following conditions are met, the Error 13215 should be resolved:

        Condition 1: the host upgrade to a paid account

        Condition 2: the person experiencing the error code sign into a paid Zoom account and then join the meeting

         

        I meet condition 1 by using a paid Pro Zoom account, but not condition 2. Many of my China participants do not have a registered Zoom account. The error 13215 is still there when they access my meetings.

        OR you mean both conditions should be met?? But then I HAVE seen my same China participants ABLE to join others' Zoom meetings without difficulty. What's really going on?

         

        Also, when you say "the host will need to upgrade to a paid account", which specific type of paid account do you mean, Pro, Business, ...? 

         

         

          MGSR
          Community Manager
          MGSR
          Community Manager
          December 18, 2024

          Same problem and same logic here...

          I think when we purchase zoom products, zoom should  has clear and obvious statement and restrcition.


           

          Hello @AnsonMa,

          Welcome to the Zoom Community! We’re happy to have you with us.

          We apologize for the inconvenience. Unfortunately, this restriction is enforced by the region itself, and Zoom must comply with it. If attendees are unable to join the meeting, they would need to upgrade to a paid account in order to participate.

          Thank you for understanding.

          Y
          Newcomer
          Yuanyuan_Fu
          Newcomer
          September 9, 2023

          Yep, the same thing has happened to me, too. My students in certain region of China cannot join the meeting.

            4
            Newcomer
            4amyforrest
            Newcomer
            September 9, 2023

            Can anyone tell me if they have resolved this problem with the paid version for the person in China?  I have a paid version as the host already.  

              C
              Newcomer
              ChippyMcChip
              Newcomer
              September 9, 2023

              I just checked with zoom recently, the users joining in China has to also have a paid account for it to work

              A
              Newcomer
              ag7109
              Newcomer
              September 9, 2023

              I had  the same issue , I am a paid zoom user,  it keeps for days.

               

                Q
                Newcomer
                qzb5399
                Newcomer
                September 11, 2023

                I have the same issue with my paid account. Please fix it.

                  C
                  Newcomer
                  CO_S
                  Newcomer
                  September 11, 2023

                  Same issue for me today. Do people find VooV works? I can't ask my students to all pay for an account!

                    T
                    Newcomer
                    TeacherLisaABC
                    Newcomer
                    September 14, 2023

                    Same here. I guess I will check out Voov or another platform. This is a huge disappointment.

                      R
                      Newcomer
                      RuthChen
                      Newcomer
                      September 11, 2023

                      I have the same issue since 9/4 and today 9/11 the problem exists. People from China cannot join the meeting....

                       

                        S
                        Newcomer
                        SallyFel
                        Newcomer
                        September 14, 2023

                        I have more shocking condition. I have a zoom paid account that I have used almost 2 years. For these 2 years all China colleagues can join just fine, without any problem. But recently I have to change the account to a new zoom paid account and starting from that my China colleagues cannot join with this new account. I have searched the difference in setting but found none.

                        Until now if I use the previous zoom account it is still can work, my colleagues in China can join just fine. But if using the new account, they cannot join.

                        Weird.

                        Still figuring what's going on.

                          C
                          Newcomer
                          CoachLucy
                          Newcomer
                          September 20, 2023

                          Hi Sally, your case is interesting. I have a similar issue. May I know more about what you mean by "I have to change the account to a new paid Zoom account"? Did you create a new zoom account and purchase a new license? or did you upgrade your license (e.g. from Pro to Business) within the same account? 

                           

                          I used to host Zoom meetings from my free Zoom account and China participants had no issue joining. But I upgraded my free account to Pro account in Apr 2023. I am not sure if that is a factor. But it doesn't make sense if that's the factor, because the Support team told me that a paid Zoom version will be able to host meetings for China participants...

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