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Chinese users unable to enter meetings

Forum|Forum|2 years ago
April 13, 2023
17 replies
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Hello. I tutor Chinese children daily. Yesterday and today, several students have been unable to enter the meetings. One parent sent the error code 13215. Has something happened that I am unaware of? I can still enter meetings fine on my end (USA). Any solutions?

Best answer by ZoomVA

To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.

C

CathyWL

Newcomer

I had the same issue , I am a paid zoom user, it keeps for week

S

SSUO

Newcomer

Hi, I'm experiencing the same issue. Any solutions? Thanks

ZoomVAAnswer

Community Manager

To enjoy uninterrupted access, users in China are encouraged to upgrade to a licensed version of Zoom. In order to resolve Error Code 13215, the host will need to upgrade to a paid account, or the person experiencing the error code will need to sign into a paid Zoom account and then join the meeting.

J

JeffreyB1

Newcomer

Hi Virginia and community:

I have a paid account in zoom US, but my invitees in China are still receiving error code 133215. How do I check if it is a problem with Zoom's restriction on my account. Where to go for help????

K

Ken-Z

Newcomer

No one can help, because this is a restriction specifically targeted at participants from China by ZOOM. They must upgrade to a paid subscription in order to join the meeting, while participants from other regions do not need to.

Y

Yuanyuan_Fu

Newcomer

Yep, the same thing has happened to me, too. My students in certain region of China cannot join the meeting.

4

4amyforrest

Newcomer

Can anyone tell me if they have resolved this problem with the paid version for the person in China? I have a paid version as the host already.

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ChippyMcChip

Newcomer

I just checked with zoom recently, the users joining in China has to also have a paid account for it to work

A

ag7109

Newcomer

I had the same issue , I am a paid zoom user, it keeps for days.

Q

qzb5399

Newcomer

I have the same issue with my paid account. Please fix it.

C

CO_S

Newcomer

Same issue for me today. Do people find VooV works? I can't ask my students to all pay for an account!

T

TeacherLisaABC

Newcomer

Same here. I guess I will check out Voov or another platform. This is a huge disappointment.

R

RuthChen

Newcomer

I have the same issue since 9/4 and today 9/11 the problem exists. People from China cannot join the meeting....

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SallyFel

Newcomer

I have more shocking condition. I have a zoom paid account that I have used almost 2 years. For these 2 years all China colleagues can join just fine, without any problem. But recently I have to change the account to a new zoom paid account and starting from that my China colleagues cannot join with this new account. I have searched the difference in setting but found none.

Until now if I use the previous zoom account it is still can work, my colleagues in China can join just fine. But if using the new account, they cannot join.

Weird.

Still figuring what's going on.

C

CoachLucy

Newcomer

Hi Sally, your case is interesting. I have a similar issue. May I know more about what you mean by "I have to change the account to a new paid Zoom account"? Did you create a new zoom account and purchase a new license? or did you upgrade your license (e.g. from Pro to Business) within the same account?

I used to host Zoom meetings from my free Zoom account and China participants had no issue joining. But I upgraded my free account to Pro account in Apr 2023. I am not sure if that is a factor. But it doesn't make sense if that's the factor, because the Support team told me that a paid Zoom version will be able to host meetings for China participants...

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