Changing host between basic and licensed accounts | Community
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Newcomer
skerns
Newcomer
October 11, 2022
Question

Changing host between basic and licensed accounts

  • October 11, 2022
  • 2 replies
  • 16 views

  I have two separate accounts (basic and licensed).  I sent out a zoom meeting on my basic and forgot it is limited to 40 minutes.  Can I can the host from my basic account to the licensed account so I don't time out at 40 minutes?  Thanks. 

    2 replies

    Bort
    Employee
    Bort
    Employee
    October 11, 2022

    Hi @skerns 

     

    No, as described in this similar post "Length of meeting" , the original meeting host determines how long the meeting can last, not who is currently the meeting host. No matter who the host is in the live meeting, it will still be limited to 40 minutes, as it was created by a free account. 

     

    Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

      C
      Newcomer
      Consueloluz
      Newcomer
      October 15, 2022

      Hi Bort, how can I cancel my Basic so that my Pro account will kick in and my meetings won't be limited to 40 minutes?

       

       

      Bort
      Employee
      Bort
      Employee
      October 17, 2022

      Hi @Consueloluz 

      If you've upgraded and still are limited to 40-minutes, please check the following things: 

      • Did you upgrade the correct account? Sometimes users will accidentally have multiple accounts and upgrade the wrong one. Check the invoice you should have recieved for the account number and compare it to the account you're currently signed-in to. 
      • If you did upgrade the correct account, make sure the license is assigned to your user profile correctly. 
      • Sign-out of the desktop or mobile app, then sign back in. Sometimes the client warns you that your scheduled meeting will be limited, but it just hasn't synced with the system and recognize you've upgraded. 
      C
      Newcomer
      Consueloluz
      Newcomer
      October 18, 2022

      Hi Bort, I did what you advised and yay! my app icon on my Mac now takes me to my Pro account. However, when I take the icon pathway it takes me to a much more limited version of my account. For example, when I click on "Meetings" I don't have access to the "Manage my Meetings" page and I don't see my history of meetings. So, I still have to go to my account through the Portal to access these more detailed options... Is that normal? Thanks!

      Consuelo

      Bort
      Employee
      Bort
      Employee
      October 18, 2022

      Yes, there are some differences between the website and the desktop client. Scheduling and starting meetings are best handled on the desktop client (app), while checking older meetings, adjusting settings, and getting reports are handled solely through the web portal. 

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