Changing email address adds extra character if new address has two characters before the domain name | Community
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Newcomer
July 29, 2022
Question

Changing email address adds extra character if new address has two characters before the domain name

  • July 29, 2022
  • 2 replies
  • 0 views

Logged in to https://zoom.us/profile and changed the email address for a Zoom account.

The new email address is ***********. However, the confirmation email never comes through.


Taking a closer look, it appears Zoom adds an extra character to the new email address which of course means the confirmation email never gets through. The redacted email address on https://zoom.us/profile displays as:

a**@example.com

 

Normally, the number of asterisks matches the number of characters in the email address.

 

Can this be investigated and addressed?

2 replies

zoominAuthor
Newcomer
July 29, 2022

The new email address is:
ab @example.com   (**without spaces)

Bort
Employee
Employee
July 29, 2022

For an issue containing so much personal information like this, I'd suggest contacting Zoom Support directly to get assistance. 

zoominAuthor
Newcomer
July 30, 2022

Created a support ticker. Thanks Bort.

 

I started this thread in case it's a bug.

No personal information included. example.com is a domain specifically for illustrative purposes.