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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Changing email address adds extra character if new address has two characters before the domain name

zoomin
Newcomer
Newcomer

Logged in to https://zoom.us/profile and changed the email address for a Zoom account.

The new email address is ***********. However, the confirmation email never comes through.


Taking a closer look, it appears Zoom adds an extra character to the new email address which of course means the confirmation email never gets through. The redacted email address on https://zoom.us/profile displays as:

a**@example.com

 

Normally, the number of asterisks matches the number of characters in the email address.

 

Can this be investigated and addressed?

3 REPLIES 3

zoomin
Newcomer
Newcomer

The new email address is:
ab @example.com   (**without spaces)

Bort
Zoom Employee
Zoom Employee

For an issue containing so much personal information like this, I'd suggest contacting Zoom Support directly to get assistance. 

Created a support ticker. Thanks Bort.

 

I started this thread in case it's a bug.

No personal information included. example.com is a domain specifically for illustrative purposes.