Change email when existing email is no longer active

[priyanthaperera]

My present email address became inactive since my retirement from the job. I need to change it to my new email address. But the system sends a confirmation email to my old email address which is no longer active. Under the circumstances, how could I change my email address?

[Ohkawa]

Hi, priyanthaperera

If you are using a paid license, how about the following?

Sign in to the Web Portal and invite a new user with a new email address from User Management.
Then, activate it with the email sent to the new email address.
Replace the license.
Change the owner.
This will allow you to use the paid version with the new email address.
If you are using the free version, please give up the account with the old email address.

Translated with www.DeepL.com/Translator (free version)

[mademan]

I have the same issue, but I have not used the service from my computer in a while, and it say's it needs to verify me - it automatically send an email to the email address that now longer exists and ask me to enter the 6 digit code.

problem is I don't get an email to verify - and you can't call customer service to speak with someone because I cant login to get my host key.

[Ohkawa]

Hi, @mademan 

You may be able to request Zoom Support to change your e-mail address.

https://support.zoom.us/hc/en/requests/new

[RN · Accepted solution]

Hey @priyanthaperera for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided.