Captions enabled but not an option during a group ...

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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Hi there,

I was co-hosting a workshop through another user's pro account, and she has captions enabled in her settings. This shows up fine when having 1-2-1 meetings on zoom, under the three dots. However, in this group call there was no option of captions for any of us - hosts or participants. We are worried it will happen again and are puzzled as to why it works fine 121 but not in the group.

Just FyI, she didn't allow other users to join the call before she did - there is a waiting room, if this info is relevant.

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