Cant join meetings or sign into zoom via SSO Error 3256000
- November 15, 2023
- 7 replies
- 4 views
I have a user who is having trouble connecting to zoom, but only on their home network. Normally I would suggest troubleshooting the network, but zoom is working on all other devices on the network. So here is their hardware info:
Macbook Pro 14-inch 2021
M1 Pro
Sonoma 14.0
Zoom Client 5.16.2
Chrome 119.0.6045.124
Zoom network tool came back green on all tests.
The user can't reach our zoom tenant in chrome, receiving "This site can't be reached" "The connection was reset" This means they can't sign into the zoom app at all. Using NSLOOKUP and PING for our tenant come back with good results. Using safari allows them to get slightly farther to the "launch in zoom" window which does nothing when the link opens asking to allow.
Finally opening the meeting without signing in and joining as a guest gives this error message "an unknown error occurred Error Code: 3256000" which comes up with nothing on google or this forum besides one other post in Japanese from a user with what seems a similar issue on an M2 Mac on Sonoma 14.1.1
Any other mac users out there experiencing this?