Cant hear participants who are in a car. | Community
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Cameron0096
Newcomer
March 26, 2025
Question

Cant hear participants who are in a car.

  • March 26, 2025
  • 1 reply
  • 1 view

When in a zoom call, I can hear everyone fine, but if someone is in their car on a zoom call, i cant hear them or they cut in and out. However, everyone else on the call can hear them with no issues. I have also done the test where i go to zoom settings, Audio, Test speaker(Same as system) but the test chime is SUPER quiet, yet i can still hear all call participants without issue other than those in their car. I'm assuming this may be some AI noise suppression thing as to not hear car noise? But how can i fix this? All other computer audio sources work without issue. Windows 11 ver. 24H2, Zoom version 6.4.2

 

 

1 reply

Vinnie
Community Champion | Customer
Vinnie
Community Champion | Customer
March 26, 2025

Hello @Cameron0096 

I have never heard this one before. To be honest, and as far as I understand it, the Noise is Suppressed for the Participant User End and then passed to the Meeting; I am not sure if the Zoom App itself does it, or it is done at the Zoom Cloud level, but the fat that everyone is not getting the noise but you do  doesn't make sense at all for me.

I think this is one you need to open a Ticket with Zoom Support, however, I suggest doing this test:

  • Record you next Meeting and listen to it: If the Noise is not in the recording (when the car participants talk) it confirms the issue is on your Computer/Zoom Client

Is this a new problem when you updated to the Zoom App 6.4.2? I think opening a case with Zoom is your best bet.

Vinnie

C
Newcomer
Cameron0096Author
Newcomer
March 27, 2025

I definitely believe that it is something on my end since the other participants can hear without issue and if i use a different device, such as my phone, i don't have that issue, since i am not the host of the meeting i am not able to record it. 

Im just not sure what settings my be affecting this.

Vinnie
Community Champion | Customer
Vinnie
Community Champion | Customer
March 27, 2025

I'll definitely give that a go. when this issue occurs, i am using zoom via my laptop that is connected to my external speakers and monitor via a USB-C Docking station. 


If you have a BT headset, a wire headset, also give a go before uninstalling everything.

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