Cannot use contacts as attendees when scheduling a meeting? | Community
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BellaHomes
Newcomer
August 3, 2023
Question

Cannot use contacts as attendees when scheduling a meeting?

  • August 3, 2023
  • 31 replies
  • 1 view

Hello! I recently began to use zoom to schedule meetings regularly, but I have noticed that when typing in the 'attendee' field to schedule a meeting, there's no option to just choose from my actual contacts list or autofill. Given how often we hold the meetings and the amount of people, it's a bit tedious to copy/paste each individual email address. 

 

Given how common a feature autofilling contacts is, how do I do this on my Zoom account?

 

I already have contacts saved in my personal contacts list, but that doesn't seem to do anything.

    31 replies

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    J
    Newcomer
    jamesmalin
    Newcomer
    September 29, 2024

    Unfortunately, this is still an issue late 2024. Google account is connected. I gave access to everything, including the ability to read/edit email data, just in case it needed that as well. I even created a new contact in Gmail to see if it would pull that. Not working -- nothing, nada, zilch.

     

    I thought, maybe it's just some syncing issue between the desktop app and online version. Checked online and it still wouldn't pull the data. Only ones that I have manually added to Zoom contacts.

     

    Btw, when under Zoom contacts it says you can sync your contacts "For Google Calendar, Microsoft Exchange, and Microsoft Office 365, sync your contacts here." It brings me to the place showing that it has all of the permissions from my Gmail and Google Calendar. As a contract developer at another large Fortune 500, I am wondering why the hell I'm even paying for Zoom for my small business -- it's a hassle.

     

    I'm going to just go back to using Google Meet and will stop recommending Zoom to others.

    S
    Newcomer
    Synchro
    Newcomer
    October 22, 2024

    It is now late 2024, and this problem is still not solved. 

    S
    Newcomer
    Synchro
    Newcomer
    October 22, 2024

    Looks like Zoom will autocomplete the contact if it is External, but not Personal. This is insane and surreal.

    T
    Newcomer
    tonners999
    Newcomer
    October 22, 2024

    Ive gone back to Google Meet, and loving it, written off the annual subscription of Zoom in my tax return to my stupidity.

    T
    Newcomer
    Tami2
    Newcomer
    October 24, 2024

    I'm looking at other tools as well, before my renewal comes up.  It's insane this contact auto-fill issue is still unresolved. 

      M
      Newcomer
      Marcus79
      Newcomer
      October 25, 2024

      Zoom doesn’t make sense and I think we should all cancel our paid accounts! It’s so complicated and always having to type the same email address and doesn’t auto populate makes no sense! What’s the point, just use Microsoft products sadly! Zoom truly sucks now! It used to work years ago and it’s illogical so many people complain yet zoom doesn’t listen to their customers , guess once everyone abandons zoom for Google or Microsoft they will fix it, but then it will be too late… bankruptcy 

        T
        Newcomer
        tonners999
        Newcomer
        October 25, 2024

        couldn't have said it better myself, i moved back to Google Meet, far superior

          MGSR
          Community Manager
          MGSR
          Community Manager
          October 31, 2024

          Hello community members,

          I'm sorry for the inconvenience and the late response.

          Our engineering team has identified the bug and is actively working on a solution.

          We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

          For now, thank you for your patience and understanding.

          S
          Newcomer
          Stu528
          Newcomer
          November 10, 2024

          Hi Mark,

           

          Firstly thank you for the update however, there are some key takeaways from this situation and please understand, I like Zoom, so I’m giving you the opportunity to keep my business, before I look elsewhere.

           

          1) Contacts are not syncing with the attendee list is a basic function for meetings.

          2) Judging by this thread this has been a known problem, left unresolved for a considerable time.

          3) Customers on this thread are choosing your competitors as a result.

           

          The issue here, is not just one of a technical origin, and fobbing people off with no timescale lacks integrity, it’s not just that the customer service and attention that affect a majority of your customer base is being poorly addressed. This leads to the inevitable conclusion, that Zoom do not really care about their level of service being inadequate at a basic level, which influences me to believe it’s poorly led.

           


          The bigger issue here, and the most disappointing, and worrying thing requiring Zoom’z attention, in my opinion, is the apparent lack of understanding that successful businesses rely entirely on the ability to build relationships with people. Everything that comes after, be it sales, profit, networking, etc relies on this basic staple, that you can build and nurture relationships. A company that fails to acknowledge this importance will simply fail. My concern for Zoom is that this is a direction that they are rapidly going to head.

          You are what you consistently do. You can choose to consistently build relationships. You can also choose to consistently fail to with the inevitable consequence. Your choice.

            E
            Newcomer
            ET5
            Newcomer
            February 12, 2025

            I had been going to Zoom.com to schedule my meetings. I have updated the Desktop App and see there is a very different layout. It looks like it is aware of my contacts and offers suggestions once I type a few letters. The key here is it's working in the Desktop app (mac in my case), but does not work in the way I usually schedule at zoom.com. I will try to adjust to using the app for scheduling now and hopefully it will be easier.

            E
            Newcomer
            ET5
            Newcomer
            March 14, 2025

            I thought the desktop app was working for me, as there is one contact that it seems to auto-populate. But at least one other contact does not. So I have gone back to my original positions and I am in agreement with others who post here that this issue has not been resolved. I have to open up a clipboard with my students' email addresses in order to save time in scheduling meetings. I think others have commented that there is some upgrade to a scheduling add-on that perhaps Zoom would like to sell, so there may not be an incentive for them to fix this problem. 
            There are 3 comments from Zoom in this post over the last 6 months -- 1 saying the problem will be fixed, and two saying the problem has been fixed. How's that for customer service?

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