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Cannot update Zoom software

Tim_C2024
Newcomer
Newcomer

I originally installed Zoom many years ago (pre-Covid) and I am having a problem applying an update.

 

I have downloaded the install exe file for 6.0.11.  When this runs it brings uo the sign-in page.  I enter the releant details and it returns an error that I need to be on version 5.15.5 whereas I am on 5.15.3.  The error message asks me to contact my IT support team.  I am a private individual and not a corporate IT user so there is no support team (except for me)

 

Help

1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

You need to uninstall the old version of Zoom before attempting to install the current version.

 

Regards

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