Cannot stop blur | Community
Skip to main content
M
Newcomer
mckittcl
Newcomer
February 17, 2022
Question

Cannot stop blur

  • February 17, 2022
  • 2 replies
  • 10 views

I have turned off the blur in my video filters and have signed out and back in, but my background is always blurred. Is this caused by some other setting?

      2 replies

      crchan123
      Employee
      crchan123
      Employee
      July 6, 2022

      Hi @mckittcl! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

      M
      Newcomer
      mckittclAuthor
      Newcomer
      July 6, 2022

      Yes. I still have the issue. Blur is not set in settings or in effects. It also is not blurred on any other app - gmail chat, etc.

      J
      Newcomer
      JameHealy
      Newcomer
      July 7, 2022

       

      mckittcl,

       

      I'm not associated with Zoom or anything, but have been searching high and low for a solution. Is it possible you're using MacOS? If so, I've heard of a 'feature' of FaceTime that can interfere with Zoom re blurring backgrounds.

      A
      Newcomer
      anthonydewarren
      Newcomer
      January 8, 2024

      Hi, Sorry to ask but I have the same problem, I can't get the blurring to stop. How can I turn it off?

        L
        Newcomer
        LauraP2
        Newcomer
        January 8, 2024

        I never got it fixed on that laptop. It was under warranty so I had to have a new laptop shipped - it was an internal camera issue. I hope yours is easier to fix then that was! 

        9
        Newcomer
        911rob
        Newcomer
        April 26, 2024

        Did you ever got this fixed?

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.