Cannot sign in (I'm using windows 7)

Forum|Forum|2 years ago
April 4, 2023
2 replies
5 views

Hi, My name is Maria

I try using zoom since 3 years ago,

but starting from this month i have trouble connecting to zoom.

Sometime it can, but many times it cannot.

Today i cannot use zoom to join at all, it has error code that i didn't understand

and i even try to google it but nothing has the same error as i do.

Please kindly help.

Error attached.

Kindly

Maria

Z

ZoomZoom

Community Champion | Employee

Hi, Maria.

Looks like there is an issue with a local certificate. Try uninstalling the Zoom app, then go to https://zoom.us/download and get the latest version and install again. The new versions always come with an updated certificate.

Hope this helps,

Z

ZOOOOOOOOOOOOOM

Newcomer

Not too much trouble, just open your Google chrome and open zoom.com and click to join and write your meeting number, write your name and enter the password.

R

real27

Newcomer

Hi, I have faced the same issue on Windows 7. I cannot connect to a meeting because the certificate is not trusted.

I have installed the latest zoom version and all certificates from Manually downloading TLS certificates for SIP-based devices

Do you have any solutions for windows 7 users?