Cannot sign in (I'm using windows 7)

Forum|Forum|2 years ago
April 4, 2023
2 replies
3 views

Hi, My name is Maria

I try using zoom since 3 years ago,

but starting from this month i have trouble connecting to zoom.

Sometime it can, but many times it cannot.

Today i cannot use zoom to join at all, it has error code that i didn't understand

and i even try to google it but nothing has the same error as i do.

Please kindly help.

Error attached.

Kindly

Maria

Z

ZoomZoom

Community Champion | Employee

Hi, Maria.

Looks like there is an issue with a local certificate. Try uninstalling the Zoom app, then go to https://zoom.us/download and get the latest version and install again. The new versions always come with an updated certificate.

Hope this helps,

A

aceenglish

Newcomer

Hi! I have a similar problem. I have uninstalled the zoom app hoping to have the pop up window saying that connecting to zoom is not safe to disappear, but it didn't . This issue started yesterday, while opening the zoom app , there is a pop up window saying that I cannot connect to Zoom and to open my browser. If I click on the certificate it is not valid either. But the strange thing is that zoom app works perfectly well in another computer . I have also gone onto your download website and at the begining I had problems too, I got a message at the end of the download process saying that there was a network error. I google it and updated chrome. I could finally install the zoom app, but to my dissappoitment the pop window saying that the connection to zoom was not secure still turned up 🙄

Hope you can help me too. Thanks. Regards,

Ana Maria

user name ***********