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Cannot launch Zoom Meeting from an email link on my Lenovo Tab M10 Plus

Forum|Forum|3 years ago
November 18, 2022
8 replies
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I have just bought a Linovo Tab M10 Plus 3rd Generation, running Android 12. The Zoom app is installed.

When I click on the Zoom Meeting link in an email, it takes me to a Zoom webpage that says "Click Open on the dialog shown by your browser. If you don't see a dialog, click Launch Meeting below."

There is no dialog box, so I click "Launch Meeting". There is a flicker and nothing happens.

I can join the meeting from any one of our other devices (Dell PCs, iPhone 13; Samsung Galaxy phone) in this way.

On this Tab M10 Plus, I can sign into Zoom and join this meeting with the Meeting ID and Passcode.

Can anyone help me join the meeting from the link in the email? Thanks!

Best answer by cudeca

I resolved the issue by uninstalling the zoom app, then clearing the cache AND the storage on the Play Store app, then installing the Zoom app, then clearing the cache and storage on the newly installed Zoom app. Clearing the cache wasn't enough.

Having read your solution, I have found that no URLs were selected as "supported", so to help avoid problems in the future, I have selected zoom.com and zoom.us. I don't recognize any of the others.

Thanks

Ohkawa

Community Champion | Customer

Hi, @cudeca

Do you have Intune installed on your tablet?
If your email app is controlled by Intune, you will not be able to transfer the meeting ID embedded in the email link to another app.
If Intune is installed, you need to use the Zoom for Intune app (icon with the lock).

C

cudecaAuthor

Newcomer

I don't have Intune on the tablet. I had to look it up to find out what it is. But thanks for replying.

N

noor02

Newcomer

Do you own a tablet? You will not be able to transfer the meeting ID embedded in the email link to another app if your email app is controlled by Intune. You need to use the zoom for in tune app if it is installed.

J

JanAugCPA

Newcomer

I have the same exact problem, on my new Galaxy S8 tablet. I am quite proficient at Zoom with a pro account, I have loaded the app and signed it in, and I can start a meeting or I can join other meetings with the meeting number and passcode, but the Android app on the new tablet simply will not open from a link in an email. Links still work fine on the old tablet and on my android phone. The tablet definitely does not have an app called Intune. I have requested tech support.

J

JanAugCPA

Newcomer

I figured it out, which wasn't easy (googling the issue mostly brought up suggestions that the Android app needed to be installed). It's in Android Settings/Apps/Choose Default apps /Opening links. Make sure "open links in apps" is already On (mine was) then go down to Zoom, make sure" Open supported links" is on (again, mine was) then click on Supported web addresses - where on my tablet nothing was turned on from a list of possible options. Select the ones that resemble URLs you receive (I chose a couple of zoom.us) or maybe all of them?

This should not be so obscure and hard to get to. I uninstalled and reinstalled the app just to make sure I wasn't overlooking anything obvious, and this setting was never offered. Hope this works for you.

N

Nevikings98

Newcomer

You absolutely did figure it out. Thank you so much!

F

fozia5

Newcomer

My Samsung Galaxy S8 tablet is experiencing the same exact problem as yours, on my brand new tablet. Zoom works quite well with a pro account, I've downloaded the app and signed in, and I'm able to start meetings and join other meetings with the meeting number and passcode, but the Android app on the new tablet doesn't open from an email link. My older tablet and Android phone still work fine with links. Intune is not available on the tablet. My tech support request has been submitted.

A

alistan

Newcomer

Does anyone have a solution for why I have just recently been unable to launch a zoom meeting from my desktop (until now, I had no problems)?

S

Shackste

Newcomer

I had the same Problem and the accepted solutions didn't help.

All I had to do is disable "desktop site" (3 dots top right).

S

SunuScaria

Newcomer

This worked for me.

N

nrla

Newcomer

I tried this and I still can't get in. I'm assuming its because one of the links that's not supported is google.zoom.us (which is the link for if you're signing in with your Google account) and I can't figure out how to add that link as a supported web link. I looked through tons of forums and they suggest changing the code and getting into deep links and stuff. But, unfortunately I'm not able to code, so I can't do the things they're suggesting. I also tried creating another account and logging in, but since I only have Google email addresses, it's not working. Have never had this issue on my Dell laptop or any other device.

Would love some help getting this solved, especially since I'm temporarily without a laptop and don't want to risk getting written up for not being able to perform my basic responsibilities. Thanks!

D

darkflower71482

Newcomer

the zoom link i receive form any email platform (gmail, outlook, aol, yahoo, samsung email etc apps) i have the ourbus app on my phone the zoom link opens in that and i don't know how to stop if from opening the ourbus app i have zoom on my phone it should open the zoom app

D

darkflower71482

Newcomer

hi i am also having a problem with zoom. when i open the email zoom link to open the zoom app another app opens up in its place. i have tried everything listed above but it still does not work. i dont know what else to do. i have a samsung Galaxy s22 ultra phone.

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