Cannot join the meeting via embedded iframe | Community
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Product_EventX
Newcomer
September 13, 2023
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Cannot join the meeting via embedded iframe

  • September 13, 2023
  • 1 reply
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Hello, we are the product team from EventX.

 

We use the embedded Zoom link as an iframe on our web site, but it keeps showing "Joining meeting timeout".

 

Errors:

 

{type: 'VIDEO', evt: 'ERROR', errorCode: 'NOT_CONNECTED', data: undefined} {method: 'join', status: false, result: null, errorMessage: 'Fail to join the meeting.', errorCode: 1}

 

 

Please refer to this example link

 

Thank you.

Best answer by CarlaA

Hi @Product_EventX thank you for posting for the first time, and welcome to the Zoom Community!

 

Are you currently using Zoom Meeting SDK for web? I would highly recommend going over this article if you are needing to embed it in an iFrame: https://devsupport.zoom.us/hc/en-us/articles/13662906729485

 

Keep me posted! 

 

 

1 reply

CarlaA
Community Manager
CarlaAAnswer
Community Manager
September 20, 2023

Hi @Product_EventX thank you for posting for the first time, and welcome to the Zoom Community!

 

Are you currently using Zoom Meeting SDK for web? I would highly recommend going over this article if you are needing to embed it in an iFrame: https://devsupport.zoom.us/hc/en-us/articles/13662906729485

 

Keep me posted! 

 

 

P
Newcomer
Product_EventXAuthor
Newcomer
October 3, 2023

Hi @CarlaA  thanks for your response, the issue has been resolved. It turns out that our web SDK is not updated.

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