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Cannot download client on MacBook with Ventura 13.3

EB21
Newcomer
Newcomer

‎2023-04-04 08:40 PM

I have a MacBook Pro with the Apple M1 Pro chip, running Ventura 13.3.  I get Installation Failed with code 10002.  I have been messaging with a support person and looking at various resolutions but nothing works.  The Installer was not in my Privacy and Security Folders and I don't understand how to manually add it.

I was also told to try downloading the IT Admin version and that didn't work either.

Does anyone have any ideas?  

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