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O
Newcomer
oanhle
Newcomer
August 31, 2021
Question

Cannot create 40 minute unlimited zoom account for a school email address

  • August 31, 2021
  • 1 reply
  • 1 view

Hi Team,

 

I have an email from my school (@aulactb.edu.vn). I created a zoom account by that email and registered K-12 program.

However, my zoom account couldn't enable the 40-minute unlimited feature. My collages who have the same email domain (@aulactb.edu.vn) could create an unlimited zoom account.

 

What steps should I do to enable the unlimited feature? What contact point should I contact to check my account?

 

Thanks,

    1 reply

    Bort
    Employee
    Bort
    Employee
    August 31, 2021

    Hi @oanhle 

    Have you requested the k-12 exemption through the blog post? Are all the accounts basic accounts, or are you all on one large account? 

      O
      Newcomer
      oanhleAuthor
      Newcomer
      September 1, 2021

      Thank you @Bort 

       

      I think I am on a larger account because my collages who have the same email domain (@aulactb.edu.vn) could create an unlimited zoom account. They didn't request the K-12.

      A few of us have the same issue but others are fine.

       

      Thanks,

       

      Bort
      Employee
      Bort
      Employee
      September 1, 2021

      If you are a member of a larger account, that means you must contact an account admin to request a license be assigned to you, which would allow you to have Zoom meetings without a time limit.

       

      Check the Account Profile page to see who you should contact for your account. 

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