Cannot convert a zoom re cording file

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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Hi, I recording a work meeting yesterday and clicked on save recording to my computer. When I went to convert the files, I am getting a pop up that says the document cannot be open and zoom cannot convert files of this type. I am using a MacBook as my computer. I have already tried logging out, logging back in. I have updated everything including the operating system on my computer. I am still unable to convert the file. Any suggestions? I am truly hoping the recording isn't lost!

Thank you

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