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Dawn2
Newcomer
October 12, 2022
Solved

Cannot connect to audio

  • October 12, 2022
  • 7 replies
  • 6 views

Hi,

I cannot connect to the audio when starting my own meeting, for both myself and my guests. The mic and speaker tested fine.   I am using my MacBook and the audio type under the setting is set to use computer audio. The usual mute/unmute button disappeared and was replaced with "Join Audio" on the bottom of my screen.  Upon click, it says "The meeting does not support dial in or Call Me to join. You cannot connect to the audio."    I have never had this issue before until I changed my passcode for the meeting.  Also in my setting I wasn't able to change the passcode anymore because it's "Locked by admin".  I thought I am the admin of my own account. 

I went through all my settings and read many articles from the SUPPORT resources and couldn't figure out how to resolve.  I submitted a ticket to the Zoom support but they closed my request without looking into my case.  Any help is greatly appreciated!

    Best answer by lachzj

    I received a comment back from Tech Support - it doesn't appear to have worked for me but worth a try:

    Kindly go to your Personal Settings > Audio Conferencing tab https://us05web.zoom.us/profile/setting and disable this feature "3rd Party Audio".
     

     

     


    Once done, please log out and log back in to your zoom desktop app and retest. 
     
    If issues will persist, kindly uninstall and reinstall the zoom desktop client again as per instructions here - https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom and retest to confirm if issue will be resolved. 

     

    Note the uninstall is targeted for a mac. Screenshots of the relevant tab attached.

    Hope this helps - I'll restart now and update if it does work for me.


    Okay - I found the fix. For me the issue was caused by a scheduled meeting linked to my google calendar (unsure specifically the bug but mine occurred after scheduling a meeting) that you may have made using your personal meeting ID.  The personal ID was the bugged meeting for me, not any others.

    So the fix should be:
    1. Create a new scheduled meeting using your personal meeting ID. Just make a dummy date/time with no one else invited. Make sure down the bottom in audio you have selected computer audio. It might bring up a prompt saying this will be applied to all future scheduled meetings on this ID - GREAT!

     

    Go into your calendar and click the link - for me, this was all it took to fix it and haven't had issue since.

     

    Only read further if above didn't fix it.

    ____________

    For me I came to solution above after a lot of other attempts. So if above doesn't work - follow steps below then go back and do above.
    1. Go to https://us05web.zoom.us/profile/setting  and audio conferencing tab and turn off the bullet for 3rd party audio 
    Log out of Zoom and back in again. If it doesn't fix it then do following:
    2. Uninstall zoom and reinstall:  https://support.zoom.us/hc/en-us/articles/201362983-How-to-uninstall-Zoom

    3. Go back up and repeat step in top section again.

     

    Hopefully you didn't need to read this far and calendar schedule fixed it.
    Let me know if it works.

    7 replies

    ZoomTestKitchen
    Specialist
    ZoomTestKitchen
    Specialist
    October 12, 2022

    When you click on "Join Audio" you should see the following screen that lets you select either "Computer Audio" or "Phone Call". It sounds like it is trying Phone Call and the meeting has been setup not to support phone call users. You might try "Computer Audio" instead.

     

     

     

     

    If you find this information helpful, please click on "Accept as Solution".

    If you have further questions, please reply, we're happy to help.

    D
    Newcomer
    Dawn2Author
    Newcomer
    October 12, 2022

    Thank you for answering with your suggestion.  When I click "Join audio", I don't see a screen with options.  It only says "The meeting does not support dial in or Call Me to join. You cannot connect to the audio."  I have uploaded the screenshot in my original post. 

    ZoomTestKitchen
    Specialist
    ZoomTestKitchen
    Specialist
    October 12, 2022

    I'm not stating that this is the fix, but if I were in this situation I would uninstall and reinstall the Zoom application to see if that helps fix it.


    If you find this information helpful, please click on "Accept as Solution".

    If you have further questions, please reply, we're happy to help.

    L
    Newcomer
    lachzj
    Newcomer
    November 2, 2022

    I have the same issue - appeared a few weeks ago.

     

    Uninstalled/reinstalled app (mac)

    Can connect via web browser no issue

    Changed accounts.

    It's definitely a software bug on my computer that doesn't seem to be clearing.

      M
      Newcomer
      mindysch59
      Newcomer
      November 2, 2022

      I am having the same issue suddenly today.  When I try to log in to all of my regularly scheduled weekly meetings I get the following message: "The meeting does not support dial in or Call Me.  You cannot connect to the audio."  The microphone icon is missing from the bottom left corner of my screen, and when I click the new "Join Audio" button, it takes me to a settings screen with no obvious solutions.   I tried joining a meeting from the Zoom web portal (I think) but the same issue occurred.  PLEASE HELP.   Thank you!

        D
        Newcomer
        Dawn2Author
        Newcomer
        November 3, 2022

        Like Iachzj said, when I connect via web browser it seems to work fine, but if thru the desktop app I still have the same issue.  

        M
        Newcomer
        mindysch59
        Newcomer
        November 2, 2022
        Screen-Shot-2022-11-02-at-4-00-47-PM.png,Screen-Shot-2022-11-02-at-3-07-47-PM.png
        M
        Newcomer
        mindysch59
        Newcomer
        November 4, 2022

        Hi Lachzj!

        I can 't be sure, since I've tried so many things in the past 24 hours... but the last thing I did was try the dummy meeting (and choose device audio).  It seems to have worked to fix this for me!  I'm going to double check this by doing a "practice zoom" with a friend tonight.  THANK YOU for all your ideas and support!

        Mindy

        A
        Newcomer
        armitagecafe
        Newcomer
        February 27, 2023

        This worked for me as well...so frustrating as Zoom support had nothing to say about this.

         

        Thanks Lachzj!

        R
        Newcomer
        rasriniv
        Newcomer
        May 6, 2023

        Hello:

        I hit this exact problem on both my Mac and iPhone this past 10 days. The only choice I had was to use my Windows Laptop for my zoom calls. None of the solutions listed in this thread is working. At this point, I am tempted to move away from zoom completely and adopt something else like Google Meet or (shudder) MS Teams. Zoom is essentially useless for my needs, and that too after several years of working flawlessly! This is sad. I have had no assistance from zoom support.

         

        C
        Newcomer
        Chikowore
        Newcomer
        May 17, 2023

        Assistant chef professional chef with more than 6 

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