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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Cannot connect to Zoom

TurboNChic
Newcomer
Newcomer

Hi, I cannot connect to at all after logging in with my details as this message comes up and will not allow my to do anything else.

TurboNChic_1-1688538908093.png

I have lots of saved meetings so really don't want to uninstall and sign up again, help much appreciated

 

3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @TurboNChic.

 

The reference to the IT department assumes that you are in an enterprise or educational situation.  I'd recommend updating according to the following Zoom Support article:

https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version 


Ray -- check out the GoodClix website.

TurboNChic
Newcomer
Newcomer

Hi, thanks for the reply.  I am not associated with any group or enterprise.  Just little ol me for private use.  

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

As are most of us!  Let me know if the update fixes your issue.  You shouldn't have to uninstall/reinstall unless something unusual or catastrophic happens.


Ray -- check out the GoodClix website.