cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to keep using SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Cannot connect to Zoom

TurboNChic
Newcomer
Newcomer

Hi, I cannot connect to at all after logging in with my details as this message comes up and will not allow my to do anything else.

TurboNChic_1-1688538908093.png

I have lots of saved meetings so really don't want to uninstall and sign up again, help much appreciated

 

3 REPLIES 3

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @TurboNChic.

 

The reference to the IT department assumes that you are in an enterprise or educational situation.  I'd recommend updating according to the following Zoom Support article:

https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version 


Ray -- check out the GoodClix website or the Z-SPAN website.

TurboNChic
Newcomer
Newcomer

Hi, thanks for the reply.  I am not associated with any group or enterprise.  Just little ol me for private use.  

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

As are most of us!  Let me know if the update fixes your issue.  You shouldn't have to uninstall/reinstall unless something unusual or catastrophic happens.


Ray -- check out the GoodClix website or the Z-SPAN website.