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N
Newcomer
Nic3
Newcomer
February 25, 2024
Question

Cannot annotate shared picture

  • February 25, 2024
  • 3 replies
  • 9 views

I just upgraded from a (1st gen) iPad Air to a 10th gen. iPad and Zoom doesn't work as well on the newer iPad.

Specifically I cannot write anymore on shared scanned documents, whereas on the older iPad I can still do that. Why? How can I fix this? I need to make this work on the new device.

I teach on Zoom and it is important to be able to write on the handouts on screen.

On the old iPad, when I share a picture, the pencil icon appears in the corner and after clicking the icon the annotation menu opens up allowing me to write, doodle, etc.; on the new iPad, when sharing a picture, the pencil icon is nowhere to be found.

However when sharing the whiteboard, the annotation menu works fine on both the old & the new iPads.

I checked and annotation is activated in my account (Zoom One Basic).

Zoom version running on both iPads is 5.17.5 (13040).

Thanks for your help.

    3 replies

    H
    Newcomer
    Hannah8
    Newcomer
    March 4, 2024

    I have the same problem! I used to be able to annotate when sharing pictures on my iPad and now after the Zoom update there’s no pencil icon at all
    This is very frustrating 

    M
    Employee
    MichaelYuan
    Employee
    March 5, 2024

    Hi @Nic3 @Hannah8, Sorry for the inconvenience. 

    When you sharing picture, tap the annotation button to expand the annotation bar,  did you see an Apple Pencil button in the toolbar? (Apple Pencil should be connected first). We just moved the Apple Pencil button to annotation bar for new iPad meeting UI.

     

    Here is the annotation button in the left-bottom corner: tap this button, you can expand the annotation toolbar.

    Here is the annotation toolbar. If you have your Apple Pencil connected, you will see a button in the top of toolbar.

     

    Please let me know if you have any questions. I'm happy here to help.

     

    C
    Newcomer
    Coops678
    Newcomer
    March 5, 2024

    The annotation button and toolbar no longer exist in shared photos only on whiteboard. This started after the most recent zoom update. Can you help? 

      M
      Employee
      MichaelYuan
      Employee
      March 5, 2024

      Hi @Coops678 yes, I‘d be happy to help you along and see how we can solve the problem. 

      When you sharing a picture, it should be an annotation button in the left-bottom corner. See the two screenshots below. 

       

      If not, would you mind to provide the screenshot of what you saw on you iPad? And provide you iPad system version(iOS or iPadOS version), Zoom client version(5.17.xxx), and the iPad model. Thank you very much!

      J
      Newcomer
      JCMazz
      Newcomer
      April 25, 2024

      Zoom support above is not helpful however I had the same issue on version 5.17 and upgraded to the new Zoom Workplace, version 6.0.2 and the toolbar with the pencil icon is back when sharing photos!!  Haven’t used any other features but updating seemed to work.  Hope it helps!

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