Can't use the virtual background on samsung tablet s6 lite

[Katie14]

I can't find the virtual background function on my tablet. My tablet is Samsung tablet s6 lite with android version11 and one UI version 3.1. Can you add the background function on this?

[RN]

Hi @Katie14,

Hi @Katie14, please double-check the specifications of your android device to ensure that you're able to run our Virtual Background feature. This feature requires Android 8.0 or higher and a processor with 8 or more cores. Supported processors include Qualcomm 835, Samsung Exynos 9810 and Huawei Kirin 980.

By looking at the s6 Lite specifications you should be good! Therefore, recommend checking your Zoom Meeting Settings > https://zoom.us/profile/settings > Virtual background to ensure it's enabled. 

[leslie2023]

hello. i have the the same device, Samsung Galaxy Tab S6 Lite, and the same problem. How can i change the virtual background? i have check the virtual background and it's enabled, but the problem persists.. thank you for your help