Can't update client on PC | Community
Skip to main content
J
Newcomer
Jmabel
Newcomer
January 31, 2023
Question

Can't update client on PC

  • January 31, 2023
  • 3 replies
  • 0 views

The documentation for updating the Zoom desktop client tells me to click on the "check for updates" link. I get to a menu that is clearly the one in question, but there is no "check for updates" link in the menu. No idea what to do next.

      3 replies

      N
      Newcomer
      NIckKent
      Newcomer
      January 31, 2023

      I have exactly the same problem. When I try to download the Zoom client and install directly instead, running the .exe file just takes me back to my desktop home screen. Some notes to the 'how to update Zoom' material says that if the 'check for updates' option is missing from my menu, it is because Zoom was installed by my Zoom administrator. But I *am* my Zoom administrator! I am a sole user and the client is installed on my desktop PC. I have also tried ensuring I run the install .exe 'As Administrator' to remove ambiguity. But, again. I just get taken back to the Zoom desktop home panel.

        S
        Community Champion | Employee
        sachinzoom
        Community Champion | Employee
        January 31, 2023

        Please go through this article. You may have auto update disabled:

        https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

         

        If this helps, please accept the answer as an accepted solution

        N
        Newcomer
        NIckKent
        Newcomer
        January 31, 2023

        Thanks Sachinzoom. I'm reading this bit of that article:

        "Note: If the desktop client was installed with the MSI installer by you or your IT team, AutoUpdate is disabled by default and the Check for Updates button is also removed. Please contact your IT team or Zoom account admin for help with updating."

        So if the 'Check for Updates' button is missing, you are probably right that AutoUpdate is disabled too.

        But I don't have a Zoom account admin... or rather I think I *am* my Zoom account admin, because I'm the sole user of the Zoom account and the sole user of the free-standing desktop PC on which the Zoom client is currently installed.

        I don't know what the "MSI installer" is, though. Might that be relevant to my situation?

        cheers,

        Nick

        S
        Community Champion | Employee
        sachinzoom
        Community Champion | Employee
        January 31, 2023

        Please go through this article. You may have auto update disabled:

        https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

         

        If this helps, please accept the answer as an accepted solution

        J
        Newcomer
        JmabelAuthor
        Newcomer
        January 31, 2023

        As with Nick: I'm my own administrator, no other business involved. Yes, that article is exactly where I started. And, no, "Check for latest version" is not in that menu for me.

        S
        Community Champion | Employee
        sachinzoom
        Community Champion | Employee
        January 31, 2023

        Hello there,

         

        The article covers all scenarios. You do not need the MSI installed. Just ensure, you have automatic updates enabled on your client ( assuming you installed the client automatically). Steps are here:

        https://support.zoom.us/hc/en-us/articles/4413422750861-Automatic-update-release-frequencies

         

        Have you checked this as well ?

        N
        Newcomer
        NIckKent
        Newcomer
        April 13, 2023

        I solved my particular problem by uninstalling, then re-installing, the Zoom application. Next time I logged in to the application the option to "Check for Updates" had been restored. So I was then able to update to the most recent version. Something about this process clearly enabled Zoom to now recognise me as the sole/principle/admin user on my own PC.

          Terms & ConditionsAccessibility statement
          Copyright © Zoom Communications, Inc. All rights reserved.