Newcomer

Question

Can't share computer audio on Mac anymore

Forum|Forum|2 years ago
April 24, 2023
5 replies
0 views

Made no changes to my Mac or app. Suddenly for no apparent reason, can no longer share computer audio in meetings. I do this to share background music. I've uninstalled, and reinstalled, and ensured that screen recording, and nothing. Normal audio is fine. In fact, If I play music and "share computer audio", the music stops. If I "stop sharing" then my music can be heard again in my speakers only. Very frustrating, and have yet to find a solution.

I

ifiok

Newcomer

@Samfitnnyc I have the same issue on my Mac.

Have you found a solution for it?

I

ifiok

Newcomer

@Samfitnnyc The solution for me was to ensure that the Mic Mode on my Mac is on Standard (not Voice Isolation).

S

SamfitnnycAuthor

Newcomer

Interesting. If you don't mind, where do I find the Mic Mode feature? Oddly enough, as inexplicable as the issue appeared, the week after, the issue stopped, EXCEPT while I'm sharing computer audio, my earphones won't connect. And it's definitely the app, as opposed to my Mac because it happens regardless of the headphones, and as soon as I stop sharing computer audio, or using the Mac for audio outside of Zoom, my earphones connect, no problem.

F

Frank_TB

Community Champion | Customer

Hello,

On your Mac, open an app that supports Mic Modes, such as FaceTime.
Click the Video icon

in the menu bar, then click Mic Mode.
Do any of the following (options vary by app):
- To filter out background sounds, select Voice Isolation.
- To include the sounds around you, select Wide Spectrum.
- To revert to the standard mic mode, select Standard.

https://support.apple.com/en-ca/guide/mac-help/mchle82b42f0/mac

Regards

If my reply helped, don't forget to click the accept as solution button!

C

cynrube

Newcomer

I am experiencing the same issues as of June 1, 2024. I've had ZERO support from Zoom and in fact when I finally got through on the phone I was told I don't have a subscription that supports on the phone customer service. My annual subscription is set to renew 6/15/2024 and I am seriously considering canceling. I didn't change a thing on my end and Zoom updated and now I have no sharing of audio on my MAC. I'd love some help!

CarlaA

Community Manager

Hi @cynrube, thank you for posting to the Zoom Community!

I'm sorry you are experiencing issues with sharing audio on your Mac. Can you confirm if this happens immediately as you enter the meeting or only after you or another participant starts sharing their screen?

Keep me updated!

R

RG3

Newcomer

The same thing is happening to me. It started about two weeks ago. I share computer audio and get nothing. I can no longer hear my computer's audio and it does not play in the meeting. This is an important feature for me.

N

nmtlopes

Newcomer

I have the same issue, and it is very frustrating

MGSR

Community Manager

Hello @nmtlopes,

Welcome to the Zoom Community! We're glad to have you here.

First, I would advise updating your Zoom app to the latest version.

Second, kindly try setting your Mic Mode to standard.

Let us know if it solved the issue or if you need further assistance.

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded