Can't see shared screen

[Jessica_Nguyen]

Hi,

I have been in 3 different zoom meetings now and when the presenter shares their screen, all I see is a white box. I cannot actually see their screen. Has anyone else run into this and know of a solution? It's only happened the past few times. I never had any issues before with seeing other people's screens when they were sharing.

Thank you.

[FarioConsulting]

Hi,

You can try using the TCP connection for screen sharing to resolve this issue. On your desktop app, go to Home > Settings > Share Screen > Advanced and enable the TCP connection option if it's not already enabled.