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Can't see shared screen on browser (laptop)

PetraH
Newcomer
Newcomer

I use Zoom for meetings and lectures via browser on my laptop  (Windows 10) . Something has changed since December because I can no longer see the screen other people are sharing. I can hear the sound if it's a video but otherwise it's just a black screen. I've tried resetting Zoom settings,  restarting the computer and different browsers (Chrome, Edge) but nothing seems to work. I don't know what to do.

4 REPLIES 4

Jbrowncalif
Newcomer
Newcomer

I have the same problem since January 3, 2022 on my HP Chromebook.

jadarudd7
Newcomer
Newcomer

Hello, did either of you figure this out? I am also having the same problem on a MacBook Air. 

grantdin
Newcomer
Newcomer

I am also having this problem on an LG Gram. All the other participants in the call can see the screen except me, so if anyone can answer this, I'd appreciate it!

gracygrape
Newcomer
Newcomer