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Newcomer
April 25, 2024
Question

Can’t see participants video

  • April 25, 2024
  • 16 replies
  • 2 views

I installed zoom new vision 6.0.2, I face a problem, I start a new meeting, but I can’t see my participants video on my screen when I share my document, I need to stop sharing my documents and switch to Gallery view, I can see participants video. But my meeting participants can see other participants videos on their screen, what happened, who can help me?  Thank you 

16 replies

Newcomer
April 25, 2024

I have the same problem. While I’m annotating, it frustrating not knowing if my participant is following, as I can’t see them 

SimonCaoAuthor
Newcomer
April 25, 2024

Zoom need to solve this problem 

Newcomer
April 25, 2024

The same problem as mine , it just updated the newest version 6.0.2 for me automatically, and then I had this problem since today, it was terrible that I couldn’t not see the participants as I’m a teacher, really , Zoom has to fix it as soon as possible. Please .

SimonCaoAuthor
Newcomer
April 26, 2024

Yes, zoom fix this problem as soon as possible,please, As a teacher, I can’t see my students on screen, I don’t know what they are doing.

Newcomer
April 27, 2024

Why can't i see my participants video on my screen while sharing documents. I AM A TEACHER AND I NEED TO SEE MY STUDENTS ALL THE TIME, ESPECIALLY WHEN I AM SHARING DOCUMENTS. THIS IS AFFECTING. THIS IS AFFECTING MY WORK. PLEASE PROVIDE A SOLUTION. 

Newcomer
April 28, 2024

ZOOM IS GARBAGE...IT'S 3 DAYS AND NO SOLUTIONS FROM SUPPORT. JUST GAVE THEM AN ONE STARS REVIEW. IT'S FRUSTRATING AS A TEACHER TO NOT BEING ABLE TO SEE MY STUDENTS NO MORE WHILE SHARING DOCUMENTS WITH THEM.

SimonCaoAuthor
Newcomer
April 28, 2024

My device is IPad 10.9 8th generation, I still can’t see my students videos, that’s is terrible, who can tell me what happen?  When do zoom fix it?

Newcomer
April 28, 2024

ZOOM UPGRADE ON IPAD IS AFFECTING MY BUSINESS. LET'S KEEP BOMBARDING THEM WITH TICKETS TO THE SUPPORT UNTIL THEY FIX THE PROBLEM. I'M A TEACHER AND NOT BEING ABLE TO SEE MY STUDENTS WHEN SHARING A DOCUMENTS IS AFFECT THE QUALITY OF MY TEACHING.

Newcomer
April 28, 2024

I’m also an iPad user. I emailed zoom and was told to reinstall the app. Hadn’t thought of that!!!! Still no response other than that 

Newcomer
April 28, 2024

zoom upgrade on ipad is affecting my business. let's keep sending them with tickets to the support until they fix the problem. i'm a teacher and not being able to see my students when sharing a documents is affect the quality of my teaching.   

Newcomer
April 29, 2024

I have the same problem. I have a similar post under "WhiteBoard." I can see the video of participants before I share my WhiteBoard, but once I share WhiteBoard, the video of the participants disappears and I can only see the WhiteBoard and the video of the host (me). It seems there are many who are having this issue. Has anyone been able to resolve the issue?

Newcomer
April 29, 2024
  • I´m having the same problem or similar, since two weeks ago I stopped seeing my participants in my Video.  I can only see them if I put see the one that speaks.  If I try to show all of them as before now I see the participants with a black frame that makes it impossible to see their pictures and names.
SimonCaoAuthor
Newcomer
April 29, 2024

After updating to newest version (zoom workplace )5 days ago ,I face this problem, only see myself on screen when sharing documents, I ask zoom for help, but ……