Can't see avatar on thumbnail or non-video screen

[Roger_Blair]

I recently added an avatar to my Zoom account. (it's the same as my account picture.) However, when I attend a church meeting on Zoom, my avatar doesn't appear by my name on the participant list--all I see are my initials--and it doesn't appear on my window when I turn video off. How do I make the avatar appear in both places?

Thank you.

[andrew2]

This may be in the settings for the host. They will have opted for names and not photos, which is quite normal in this kind of meeting.

[Roger_Blair]

I'm sorry, andrew2, but that doesn't seem to be the case here; some other people have photos and thumbnails, and some don't. How do I activate the photo and thumbnail?

[andrew2]

HEllo  Thats interesting.  Ive not come across that one before. Sorry

[CreativeLight]

I don't remember having to worry about this before.  I have a profile pic and name on my account.  However, when I click a zoom link from my email that does not show.  I have to remember to login to Zoom from the browser FIRST before I click any email zoom links for my profile pic and name to show.  Why is there not a way in the Zoom client to log in so shows pics.  I have several times had to leave a meeting, log in first, then click link again to join to have my profile pick show (versus just black with name specified by Host if I forget to sign in on browser first).  In fact, why doesn't the client just do it by asking for user login if have a zoom account before opens client?

[LSPHILA]

I've had the same problem all of a sudden. Must be a new update glitch. Hopefully will be fixed soon. I can't figure out how to get my avatar visible at all except in my profile.

[Kerryt]

Same problem Lost avatar in meetings of a beautiful sunset.  Only black background and white head shows in meetings, Zoom please fix this glitch!!

[aungaungkhant]

Thank you