Can't leave meetings or quit program (Windows 10) | Community
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Jelster
Newcomer
August 19, 2021
Question

Can't leave meetings or quit program (Windows 10)

  • August 19, 2021
  • 35 replies
  • 32 views

As of a week or two ago, I'm not able to leave meetings by the leave button nor by quitting the program. The only way to get out is to End Task from the task manager. This problem remains even after restarting my laptop.

 

Clicking the Leave button doesn't pop up the dialogue box to leave (I do see a quick flash of it briefly sometimes), and choosing to quit the program from the taskbar doesn't seem to do much of anything.

 

Hoping to get to the bottom of this. TIA.

      35 replies

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      J
      Newcomer
      jdanna204
      Newcomer
      March 9, 2022

      I'm also experiencing the same issue. It looks like this has been going on since August of last year with no clear resolution (other than the Alt-Q workaround). What is with Zoom support these days? Do you literally not care about the issues your paying customers are experiencing? Do you not care about losing marketshare to Google meet etc?

        B
        Newcomer
        bscholte
        Newcomer
        March 9, 2022

        All - I opened a ticket with Zoom support and got the following response.  This prescribed fix resolved the problem on my PC.....

         

        I'm sorry to hear that you're running into issues with leaving and ending meetings on the Zoom desktop client. No worries, I can certainly assist!

        It's possible that it's settings-related. I recommend a fresh installation of Zoom on your computer to get rid of residual settings and data associated with older versions.

         

        1. Please download and run the CleanZoom tool attached to this email.  (I can't attach the .exe to this community site so you'll have to open your own ticket with zoom to get a copy)
        2. Restart your computer.
        3. Download and install Zoom from http://zoom.us/download.
        M
        Newcomer
        mbello
        Newcomer
        April 8, 2022

        I did not do any screen sharing and still could not leave Zoom session.  Slack was running on the background, though. Killing Slack as suggested by @mmearly helped.  

        C
        Newcomer
        chibivikram
        Newcomer
        April 14, 2022

        Simplest solution,

        1. Go to settings from your Zoom profile by clicking your profile image.

        2. Under General Settings -> Find the "Ask me to confirm when I leave a meeting" option.
        3. Uncheck that option. Close settings.

        No more leave button issues.

        The issue due to the dialog for the leave confirmation hiding in Windows.  If you want to use confirmation you can use the Keyboard shortcut Alt + Q to get the confirmation to appear and then click Leave. Better to just turn this off and the leave button would work as expected.

        M
        Newcomer
        mbdean
        Newcomer
        May 10, 2022

        I have confirmed the issue to be an engineering bug with slack support usually instigated by a screen share (they are aware of it and working on a resolution). We figured out how to replicate the issue, if you screen share with someone in slack (huddle or call), then try to right click the slack icon in the bottom right it'll semi-freeze up (but slack will continue functioning). Anytime after that you will be unable to leave a zoom meeting (pressing alt+q twice seems to get around this for all the users that try).

        By force closing slack with task manager the zoom issue then goes away (until you share with slack again). 
        This does not appear to be a zoom issue at all (at least for us).

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