Can't leave meetings or quit program (Windows 10) | Community
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Jelster
Newcomer
August 19, 2021
Question

Can't leave meetings or quit program (Windows 10)

  • August 19, 2021
  • 35 replies
  • 29 views

As of a week or two ago, I'm not able to leave meetings by the leave button nor by quitting the program. The only way to get out is to End Task from the task manager. This problem remains even after restarting my laptop.

 

Clicking the Leave button doesn't pop up the dialogue box to leave (I do see a quick flash of it briefly sometimes), and choosing to quit the program from the taskbar doesn't seem to do much of anything.

 

Hoping to get to the bottom of this. TIA.

      35 replies

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      E
      Newcomer
      eldadli
      Newcomer
      January 4, 2022

      Same issue here (Windows 11). This is a basic and crucial action that must be fixed.

      M
      Newcomer
      mradarit
      Newcomer
      January 4, 2022

      The issue is back for us. Also on Windows 11.

        M
        Newcomer
        MTeator
        Newcomer
        January 11, 2022

        This terrible bug has come back again.

        K
        Newcomer
        kenwras
        Newcomer
        January 11, 2022

        I had the same issue. I ended up running the CleanZoom.exe and then instead of installing the zoom.exe I installed zoom.msi. It seems that Windows for some reason gets upset with Zoom being nested in users -> "username" -> APP data instead of Program Files (x86).

         

        The only downside is that the .msi doesn't update the client itself, so I have to manually check for updates. The aomhost error is gone though.

        P
        Newcomer
        PChan
        Newcomer
        January 22, 2022

        I just had this happen recently after sharing screen through SLACK.  The screen share wasn't properly stopped and "lingered" causing all sorts of overlay issues for multiple programs, ZOOM being one of them.  After properly stopping the SLACK screen share, all programs returned to their normal operating selves.  

          P
          Newcomer
          patw
          Newcomer
          March 18, 2022

          Exactly same issue for me too.  I had exited a huddle while the screen was being shared and slack got confused.  Couldn't exit slack, had to kill it.  Then zoom started behaving normally again.

          S
          Newcomer
          sq2box
          Newcomer
          March 24, 2022

          I had a few user reporting the same issues, but I can't seem to replicate it.  If you're able to replicate the issue, can you to turn off hardware acceleration in Slack and see if that helps?   Thanks 

          J
          Newcomer
          jefehanson
          Newcomer
          January 25, 2022

          Same problem here. Uninstalled and reinstalled the program twice. The only work around is alt+q. So dumb 

          K
          Newcomer
          KevinAtRevinate
          Newcomer
          January 28, 2022

          I'm sure you have resolved this by now but if not, this resolved the issue for me.
          1. make sure you are running the latest Windows build (download the windows update assistant to get it)

          2. Uninstall the Zoom app and any Zoom pluggins

          3. Install the latest Zoom version

          M
          Newcomer
          mmearly
          Newcomer
          February 4, 2022

          Agreeing with PChan, in my experience it seems like it is caused by an issue of Slack screen sharing. It looks like if you were screen sharing in a Slack huddle and leave the huddle without properly stopping the screen share, the bug happens, and you can't go back into Slack to properly close the screen share because from Slack's perspective the screen share is already closed (but I guess from Zoom's perspective it isn't?).

           

          But force quitting slack seems to resolve the issue. In Windows 10, you can type the following command in the start menu and press enter to immediately kill all slack processes:

           

          taskkill /im slack.exe /f /t

           

          It may be worth saving that into a batch file (save that in a .txt file and change the .txt to .bat) so you can run it whenever you need to quickly quit Slack so you can gracefully exit Zoom. Of course you could also force quit Zoom, but Zoom seems to struggle more when reopened after a taskkill than Slack does. 

           

          It is ridiculous that we as a community are having to come up with these solutions.

            K
            Newcomer
            kenwras
            Newcomer
            February 4, 2022

            I don't believe there's any causality between the two issues.

            I'm a 100% sure it's because Zoom.exe is nested in appData and not Program Files (x86). 

            I have a working solution: Run the CleanZoom.exe and install the Zoom.msi instead of the Zoom.exe and make sure to update the client yourself. 

            J
            Newcomer
            jamesb
            Newcomer
            February 18, 2022

            It has to do with slack, once I quit slack it started to work.  Probably issue with using slack screenshare,

            K
            Newcomer
            krisddd
            Newcomer
            May 10, 2022

            Slack must have been the cause for me. 

            I had been having to force-end Zoom every time I left a meeting for the last week. 
            Finally, today, I read this thread. 
            I skipped all the solutions that involved unsintalling, reinstalling, or updating, because... who has time for that? 
            Tried the easiest option: Quit Slack. 
            I Quit Slack, restarted Slack, then launched a Zoom meeting, and ended the Zoom meeting. I was finally able to end a Zoom meeting!

            I had used Slack Huddle a couple times within the last couple weeks, so I'm in support of the theory that it is that. 

            Easiest fix.... I hope it holds up for my next zooms!

            Thank you!!!

            B
            Newcomer
            bscholte
            Newcomer
            February 24, 2022

            I'm got the same problem as of a few days back.  It did appear to start after also using slack huddle and now is a daily issue even after reboots.  I hope someone from Zoom organization will jump in here and lend some assistance.  I'm in and out of zoom meetings all day and can't close out from meetings.  I'll try the Alt Q as a temp work around.

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