Can't leave meetings or quit program (Windows 10) | Community
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Jelster
Newcomer
August 19, 2021
Question

Can't leave meetings or quit program (Windows 10)

  • August 19, 2021
  • 35 replies
  • 2 views

As of a week or two ago, I'm not able to leave meetings by the leave button nor by quitting the program. The only way to get out is to End Task from the task manager. This problem remains even after restarting my laptop.

 

Clicking the Leave button doesn't pop up the dialogue box to leave (I do see a quick flash of it briefly sometimes), and choosing to quit the program from the taskbar doesn't seem to do much of anything.

 

Hoping to get to the bottom of this. TIA.

      35 replies

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      E
      Newcomer
      emjones829
      Newcomer
      October 29, 2021

      I've reported to Zoom multiple times. Still, the problem continues to exist. I've reported it through Statistics>Submit Report AND Feeback in the settings. Very frustrating and awkward as hell to say "bye" to everyone in a meeting that I own and then fumble to end the meeting while everyone begins to leave on their own...

        D
        Newcomer
        dr_zapp
        Newcomer
        November 1, 2021

        I'm having the same issue, started 3 weeks ago, after over a year of working fine. However, it does this even if there is no screen sharing. It does not happen every time, which has made it difficult to troubleshoot, but it happens in most meetings that last more than an hour.  Latest windows 10 and zoom updates

          K
          Newcomer
          kenwras
          Newcomer
          November 8, 2021

          Same issue(s). Whenever I got the pop-up with the empty AOMhost error, Zoom completely froze up and disabled my audio. Whenever I shut down Zoom from my task manager, it just re-opened the app. I did a re-install, which seems to have fixed the AOMhost issues, but now I can't leave meetings and is back to killing the app in the task manager.

          Super frustrating.

           

          EDIT: I found a solution to the aomhost issue. See comment further down for explanation.

          A
          Newcomer
          af_bhardwick
          Newcomer
          November 10, 2021

          Use the Alt-Q approach.

          K
          Newcomer
          kenwras
          Newcomer
          November 10, 2021

          Yeah, that allows me to end the meeting. The AOMhost issue is still persistent and the popup only dissapears with a reboot of the machine now.

          Y
          Newcomer
          youngstarr
          Newcomer
          November 10, 2021

           We are also experiencing this issue.  Ending from task manager just re-launches the meeting.

           

          Zoom, please investigate and provide a fix, or very specific steps to workaround this issue.

           

           

            A
            Newcomer
            af_bhardwick
            Newcomer
            November 10, 2021

            The workaround is to press Alt-Q a few times until you get the popup that allows you to leave the meeting.

            G
            Newcomer
            Gabri
            Newcomer
            November 17, 2021

            No solutions yet (besides de Alt-Q suggestion)?

             

            In case it helps, moderators of the Japanese forum suggested this solution: "Zoom Client > Settings > Video > Advanced and uncheck the Use Hardware Acceleration options". It did not work for me though

            C
            Newcomer
            ChrisDream
            Newcomer
            November 24, 2021

            I'm seeing the same problem with latest Zoom and a reinstall as of November 24, 2021

            W
            Newcomer
            WebGangsta
            Newcomer
            November 30, 2021

            Multiple members in our organization experiencing this issue. Removal tool + reinstall temporarily resolves (day or 2)

            M
            Newcomer
            mbdean
            Newcomer
            December 14, 2021

            We have 2 users in our organization having this problem as well I just submitted a ticket for support for it.

            M
            Newcomer
            mradarit
            Newcomer
            December 14, 2021

            We have several users in our company experiencing the same issue. As mentioned here- it seems to occur after screen sharing from Zoom and/or Slack. Just sent in a ticket as well.

            P
            Newcomer
            pavanrajwani
            Newcomer
            December 20, 2021

            This is so frustrating.  Why can't someone at Zoom help figure this out?  I will be cancelling my subscription because of this.

            M
            Newcomer
            mradarit
            Newcomer
            December 20, 2021

            Support got back to us regarding the issue with a solution (so far its been working). They sent over an exe file called CleanZoom.exe which completely removes Zoom along with the registry entries and anywhere else Zoom puts their files. Restart computer. Reinstall Zoom. So far so good. Unfortunately, I can't attach the exe file here- hit them up for it.

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