Can't leave meetings or quit program (Windows 10) | Community
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Newcomer
August 19, 2021
Question

Can't leave meetings or quit program (Windows 10)

  • August 19, 2021
  • 35 replies
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As of a week or two ago, I'm not able to leave meetings by the leave button nor by quitting the program. The only way to get out is to End Task from the task manager. This problem remains even after restarting my laptop.

 

Clicking the Leave button doesn't pop up the dialogue box to leave (I do see a quick flash of it briefly sometimes), and choosing to quit the program from the taskbar doesn't seem to do much of anything.

 

Hoping to get to the bottom of this. TIA.

    35 replies

    jdott16
    Community Champion | Employee
    Community Champion | Employee
    August 19, 2021

    @Jelster I would advise going to the following support article: https://support.zoom.us/hc/en-us/articles/201362163-Mass-Installation-and-Configuration-for-Windows scroll to the bottom and run the cleanzoom.zip file. Once that has run head to zoom.us/download and then install the 32 or 64 bit zoom application according to what your device is. If you are not sure if you have a 32 or 64 bit device, you can find out more on how to find that information here: https://support.microsoft.com/en-us/windows/32-bit-and-64-bit-windows-frequently-asked-questions-c6ca9541-8dce-4d48-0415-94a3faa2e13d 

    If this does not assist please let me know, but hopefully a fresh installation should assist. Thank you.

    Newcomer
    September 30, 2021

    I am also facing the same issue. I tried the above steps, the issue still exists. Please let me know if there are any other solutions to this. Thank you

    Newcomer
    October 1, 2021

    I am also facing this problem. Even when I press end task in the task manager, Zoom reopens the meeting right after closing. Very frustrating.

    JelsterAuthor
    Newcomer
    October 1, 2021

    Just wanted to update...it seems like this may be related to screen sharing. It seem that if I've screen shared some time since the last time I restarted my computer, it will suddenly come back. Hard to pinpoint and don't have a ton of time to test this.

     

    Also wanted to add @de129 that I experience that same thing. I have to end task a few different times on a couple different items in task manager to get it to fully close.

    Newcomer
    October 4, 2021

    When I start a meeting, I see this small window on screen - aomhost. I am not able to close that window. Nothing happens when clicking on OK or Cancel. I think the  issue might be related to this also.

     

    Either restarting the PC or end task zoom helps resolve the issue for sometime.. issue comes back again later.

    Newcomer
    October 12, 2021

    I too am encountering this issue on a Windows 10 machine.  When it occurs, my attempts to click END or exit the Zoom meeting are ignored by the app.  I'm unable to close the Zoom app in bottom right task bar also.  The only way to quit meeting is to force-close the Zoom app within task mgr at which point it will typically re-start itself, often re-launching the same window, picking up where it left off.  This ungraceful closing of the app then typically manifests itself with other lingering Zoom app instability issues (audio, video, etc) until the machine is restarted.

    Newcomer
    October 20, 2021

    I'm having the same issue. The "aomhost" Window pops up when the meeting starts and then I am unable to leave the meeting at the end. If I kill the Zoom processes in the Task Manager, it works, but only if I kill them in the right order. If not, the meeting re-opens.

    Newcomer
    October 22, 2021

    Same here.  Symptoms exactly as described above, although I have not seen the aomhost window.  I uninstalled, re-installed and issue persisted.

    Newcomer
    October 28, 2021

    Same. It is doing it on two Windows 10 boxes. My guess is that the latest Zoom update or a recent Windows patch has a bug that causes this. It got so bad that I literally bought a new tablet just to use for Zoom calls. 

    Newcomer
    October 28, 2021

    Workaround:
    If you press Alt-Q a few times you will get the Leave Meeting popup, where you can click the button to exit.

    Newcomer
    October 29, 2021

    Sure, pressing Alt-Q a few times works, but it's beyond absurd that you can't leave a zoom call on Windows 10 by pressing the LEAVE button if you shared your screen during the call.  

     

    Is anyone from Zoom actually reading this and trying to fix it?  This has been an issue for many many months

    Newcomer
    March 30, 2022

    +1 here. My IT team is also unhelpful. Explaining that if I uninstall, restart, re-install it will happen "less". As someone who presents to executive leadership, this is an extremely unprofessional thing to have happen. 

     

    Even task manager causes it to open the meeting back up.